Terms & Conditions
Last Updated: August 23, 2026
Welcome to Malak Aura. These Terms & Conditions govern your use of malakaura.com (the “Website”) and purchases made through our online store.
The Website is operated by Malak Aura, Inc., a corporation incorporated under the laws of Canada (“Malak Aura,” “we,” “us,” or “our”).
By accessing our Website or placing an order, you agree to these Terms & Conditions. If you do not agree with them, please do not use the Website or place an order.
1. Products
Malak Aura offers products that may include perfumes, fragrance oils, beauty and lifestyle products, gemstones, jewelry, beads, accessories, and related items.
We make reasonable efforts to ensure that product descriptions, photographs, prices, dimensions, materials, and other information are accurate. However, minor variations may occur, and colours may appear differently depending on lighting, photography, and screen settings.
We reserve the right to modify, discontinue, or limit quantities of products at any time.
All products are subject to availability.
2. Perfumes and Fragrance Products
Fragrance is subjective. The perception, intensity, development, and longevity of a perfume or fragrance oil may vary depending on factors including skin chemistry, environment, temperature, application method, and individual perception.
Descriptions of fragrance notes are intended to communicate the general character of a fragrance and do not guarantee that every customer will perceive a fragrance in exactly the same way.
Customers should review available product information before use. If irritation or sensitivity occurs, discontinue use.
3. Gemstones, Natural Materials and Jewelry
Natural gemstones and materials are inherently unique. Variations in colour, tone, transparency, clarity, inclusions, pattern, texture, dimensions, and appearance may occur naturally and are not necessarily defects.
Photographs are intended to represent products as accurately as reasonably possible, but lighting, photography, screen settings, and the natural characteristics of stones may cause differences in appearance.
Unless expressly stated otherwise, product descriptions should not be interpreted as independent gemological certificates, professional appraisals, investment advice, or guarantees regarding future value.
Where a product is accompanied by an independent laboratory report or certificate, the information contained in that report is subject to the terms and findings of the issuing laboratory.
4. Prices, Currency and Taxes
Prices are displayed in the currency indicated on the Website.
Applicable taxes, shipping charges, and other charges will be displayed during checkout where applicable.
We reserve the right to change prices at any time before an order is completed and to correct genuine pricing or typographical errors.
If an incorrect price materially affects an order, we may contact the customer for instructions or cancel the affected order and refund any amount already collected for the cancelled item.
5. Orders and Payment
By submitting an order, you offer to purchase the selected products subject to these Terms & Conditions.
Customers are generally charged at checkout when an order is placed.
Payments may be processed through third-party payment service providers. Available payment methods may include credit cards, debit cards, digital wallets, and other payment methods displayed at checkout.
All orders are subject to payment authorization, product availability, fraud-prevention screening, and acceptance by Malak Aura.
An automated order confirmation acknowledges receipt of your order but does not prevent us from cancelling an order where reasonably necessary due to circumstances such as:
Product unavailability;
Material pricing or product-information errors;
Payment authorization failure;
Suspected fraud or unauthorized transactions;
Shipping restrictions; or
Violation of these Terms & Conditions.
If we cancel an order after collecting payment, we will refund the amount applicable to the cancelled portion of the order.
6. Shipping and Delivery
Available shipping methods, charges, and estimated delivery times may be displayed during checkout.
Delivery dates and transit times are estimates unless expressly guaranteed. Delays may occur because of carriers, customs processing, weather, holidays, security inspections, supply disruptions, or other circumstances outside our reasonable control.
Customers are responsible for providing complete and accurate shipping and contact information.
If an order is returned, delayed, or cannot be delivered because the customer provided incorrect or incomplete information, additional shipping or handling costs may apply to the extent permitted by law.
7. International Orders, Customs and Duties
International shipments may be subject to customs duties, import taxes, brokerage charges, handling fees, or other charges imposed by the destination country or carrier.
Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping charge and are the customer’s responsibility.
Customs authorities may require information or documentation from the recipient before releasing a shipment. Malak Aura is not responsible for customs delays outside our reasonable control.
8. Returns, Exchanges and Refunds
Returns, exchanges, and refunds are governed by our Refund & Return Policy, which forms part of these Terms & Conditions.
Customers should review that policy before purchasing.
Certain products may be subject to return restrictions for hygiene, health, safety, personalization, or product-integrity reasons. This may include opened or used perfumes, fragrance oils, beauty products, customized or personalized products, and other products identified as final sale, subject always to rights and remedies that cannot legally be excluded.
Nothing in these Terms & Conditions limits mandatory consumer rights provided by applicable law.
9. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, or materially different from the product ordered, please contact us as soon as reasonably possible and provide your order details.
We may request photographs, packaging information, or other reasonable evidence necessary to investigate the issue.
Depending on the circumstances and applicable law, an eligible claim may result in replacement, repair, refund, or another appropriate remedy.
Please retain the product and its packaging until we advise whether they are required for inspection or return.
10. Product Use
Customers are responsible for reviewing product descriptions, instructions, warnings, ingredients, and other information made available with a product before use.
Products should be used only for their intended purpose and in accordance with applicable instructions.
Nothing on the Website is intended as medical, therapeutic, investment, or other professional advice.
11. Website Use and Customer Conduct
You agree not to use the Website for unlawful, fraudulent, or unauthorized purposes.
You must not:
Attempt unauthorized access to the Website, accounts, servers, or systems;
Interfere with the security or normal operation of the Website;
Introduce malicious software or harmful code;
Use stolen, fraudulent, or unauthorized payment information;
Provide intentionally false or misleading information;
Use automated systems to improperly interfere with or exploit the Website; or
Copy or commercially exploit protected Website content without authorization.
We may restrict access or cancel transactions where reasonably necessary to protect our customers, business, or systems.
12. Intellectual Property
The Website and its content, including Malak Aura branding, logos, product names, photographs, graphics, designs, text, videos, and other materials owned by or licensed to Malak Aura, are protected by applicable intellectual-property laws.
No content may be reproduced, distributed, modified, republished, or commercially exploited without prior authorization, except where permitted by applicable law.
13. Third-Party Services
We may use third-party providers for services including payment processing, website hosting, shipping, communications, analytics, and other business functions.
Use of certain third-party services may also be subject to the terms and privacy practices of those providers.
We are not responsible for the independent content or practices of third-party websites that are not controlled by Malak Aura.
14. Privacy
Personal information is handled in accordance with our Privacy Policy and applicable privacy laws.
Payment information may be processed securely by third-party payment providers and may not be stored directly by Malak Aura.
15. Website Availability
We make reasonable efforts to maintain the availability and security of the Website but cannot guarantee uninterrupted or error-free operation.
The Website may occasionally be unavailable because of maintenance, updates, technical problems, third-party service interruptions, or circumstances outside our reasonable control.
16. Limitation of Liability
To the maximum extent permitted by applicable law, Malak Aura, Inc. will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the Website or purchase or use of our products.
To the extent permitted by applicable law, our aggregate liability arising from a particular purchase will not exceed the amount paid for the product giving rise to the claim.
Nothing in these Terms & Conditions excludes, restricts, or limits any liability, warranty, consumer right, or remedy that cannot lawfully be excluded or limited.
17. Fraud and Unauthorized Transactions
We reserve the right to review, hold, refuse, or cancel transactions reasonably suspected of being fraudulent or unauthorized.
We may request additional information reasonably necessary to verify an order, identity, billing information, or payment authorization.
18. Changes to These Terms
We may update these Terms & Conditions from time to time.
The current version will be published on this page with an updated Last Updated date.
Changes apply prospectively from the date they are published, except where otherwise required by law.
19. Governing Law
These Terms & Conditions are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.
Nothing in this provision limits any mandatory consumer protection rights or other rights that may apply to a customer under applicable law.
20. Contact Us
For questions regarding these Terms & Conditions, an order, or our products, please contact Malak Aura using the contact information provided on our Website.
Malak Aura, Inc.
Website: malakaura.com