Shipping Methods & Timeframes

At Malak Aura, we take pride in providing fast and reliable shipping for every order. Most in-stock items are dispatched within 24 hours of purchase. If your order includes an item temporarily out of stock, you will be notified with an estimated shipping date.

For same-day shipping, expedited orders must be placed by 3:00 p.m. (Ottawa, Canada time). If your order is time-sensitive, please contact us before placing it to confirm availability and dispatch timing.

While we always strive to meet your expected delivery window, please note that delivery dates are estimates and may be affected by circumstances beyond our control. We are not responsible for delays caused by third-party shipping carriers. Once your order has been handed over to the courier, changes or cancellations may no longer be possible.

We process and ship orders Sunday through Thursday, excluding public holidays.

Shipping Carriers

We work with trusted carriers such as UPS to ensure safe and efficient delivery. If you wish to use your own shipping account or request a specific carrier, please contact us with your details.

For rush orders, contact us directly—we’ll do our best to meet your urgent needs. While we aim to ship on the same day payment clears, please allow 1–3 business days for standard processing.

Customer-Arranged Courier – Pickup from Ottawa

Customers selecting Customer-Arranged Courier – Pickup from Ottawa, shipping paid by customer are solely responsible for arranging their carrier, scheduling pickup from our Ottawa location, and paying all shipping charges directly to their carrier.

Where applicable, the customer is also responsible for transportation costs, insurance, customs duties, import taxes, VAT, brokerage fees, handling charges, and any other carrier or destination-country charges.

Malak Aura does not charge shipping for this option. The customer’s nominated carrier must collect the order from our Ottawa location. Malak Aura is not responsible for carrier charges, transportation costs, customs or brokerage charges, or delays caused by the customer’s nominated carrier after the order has been released to that carrier.

International Shipping

We offer international shipping primarily via UPS, which includes tracking and competitive rates. If you prefer another courier or shipping method, please contact us for a custom quote or select the Customer-Arranged Courier option where available.

International orders may be subject to customs duties, VAT, import taxes, brokerage fees, or other destination-country charges. Unless otherwise expressly stated, these charges are the customer’s responsibility and are not included in the product price or shipping charge.

Local Pickup

If you’re located in or near Ottawa, you’re welcome to arrange a local pickup appointment. Please contact us in advance to schedule your visit.

Local Pickup is different from Customer-Arranged Courier. With Local Pickup, the customer collects the order directly from our Ottawa location. With Customer-Arranged Courier, the customer arranges and pays a carrier to collect the order on their behalf.

Urgent or After-Hours Orders

We understand that special circumstances arise. If you need something urgently or outside of regular hours, please get in touch, and we’ll explore the fastest available solutions and any related costs.

Order Tracking

For shipments arranged by Malak Aura, once your package has been shipped, you’ll receive a tracking number via email.

For Customer-Arranged Courier orders, tracking and shipment updates are provided by the customer’s selected carrier. Customers should contact their carrier directly regarding transportation and delivery status after pickup.

You can contact us anytime if you require assistance regarding the status of your order before it is released for shipment or pickup.