Return Policy
Last Updated: June 4, 2024
At Malak Aura, we are committed to ensuring your satisfaction with every product we offer. Because our items are carefully curated and prepared with precision, returns are handled according to the following guidelines to maintain our quality standards.
Return Authorization Required
All returns must be authorized in advance. Items returned without prior approval will not be accepted.
To initiate a return request and receive a Return Material Authorization (RMA) number, please contact our support team at:
RMA Number & Shipping Instructions
A valid RMA number is required for all returns.
Products must be shipped:
- Freight prepaid by the customer
- Properly insured
- Securely packaged to prevent damage during transit
Malak Aura is not responsible for lost or damaged return shipments.
Returning New Products
Defective Items
If you receive an item that is defective due to a manufacturing issue, it may be returned for warranty repair or exchange within five (5) days of receipt.
Please note that defects resulting from the following are not covered:
- Misuse or improper handling
- Physical impact or accidental damage
- Water exposure
- Improper storage
In such cases, a repair charge may apply.
Non-Defective Items
Non-defective items may be returned within five (5) days of delivery, provided that the item is:
- In brand-new and unused condition
- In its original packaging
- Returned with all original accessories and tags
- Free from any signs of wear, use, or damage
Items that are damaged, used, worn, or missing components are not eligible for return.
A restocking fee of up to 25% may apply.
Custom and made-to-order pieces are final sale and cannot be returned.
International Returns
For international returns, all shipping costs, freight charges, duties, and customs fees must be prepaid by the customer.
Malak Aura is not responsible for return shipping costs, customs charges, or any additional fees associated with international returns.
Returns of Used Products
Due to the nature of our offerings, used items are not eligible for return unless explicitly agreed upon in writing before the sale.
Any exception must receive prior written approval from the Malak Aura team.
Return Status
To check the status of your return, please email:
Please include your RMA number in the subject line.
Our Customer Support team will review your request and provide an update as soon as possible.
Important Notes
- All Malak Aura products are brand new and carefully selected.
- We do not sell surplus, refurbished, or used items.
- Each product is handled with care and attention to quality standards.
This Return Policy is designed to maintain the high standards of quality and customer experience that define Malak Aura.